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Page 10             February 2018                                   The Catoctin Banner Newspaper                                      Published by

            B u s i n e s s  news

            Nor th County Now Has Pediatric                                            Total Vac Business Celebrates 30
            Ser vices                                                                  Anniversar y in Waynesboro

              James Rada, Jr.                                                             Elizabeth Swindells

               For years, Cindy Zeller                                   Courtesy Photo   In honor                        Photo by Deb Abraham Spalding  Sam goes
            traveled to Frederick and                                                  of its 30                                                  above and
            Columbia to help provide                                                   anniversary, we                                            beyond to
            quality healthcare to people                                               visited Total Vac                                          ensure his
            in those communities. That                                                 in Waynesboro,                                             customers
            all changed this year, when                                                Pennsylvania.                                              are not only
            she opened Brighter Futures                                                Total Vac’s                                                satisfied, but
            Pediatric and Lactation                                                    owner, Sam                                                 happy with
            Services in Woodsboro.                                                     Long, shared                                               the product.
               “I wanted to provide                                                    some insight                                               He wants to
            pediatric care in the northern                                             about how                                                  make sure
            part of the county, because                                                he got started                                             that they can
            we don’t have pediatricians                                                and how he                                                 use it and that
            up here,” Zeller said.       Examination room at Cindy Zeller’s new practice, Brighter   has continued                                the product is
               Zeller is a licensed nurse                  Futures.                    to stay in                                                 doing a good
            practitioner, who found her calling   nurse practitioners to operate       business, despite                                          job. There is
            in pediatric care. Nurse practitioners   independently.                    the changing                                               no such thing
            are registered nurses with training     In her new practice, Zeller sees   buying habits of                                           as a dumb
            in sick care, plus advanced training   patients up to twenty-one years old.   customers.                                              question to
            and education in the diagnosis and    She offers primary care, prevention     Sam is a        Owner Sam Long, is shown in Total Vac, located in   Sam. He is
            treatment of illnesses.               and wellness, school/sports          Waynesboro-                Waynesboro, Pennsylvania.       happy to help,
               “We have different credentials,    physicals, immunizations, newborn    native. Back in                                            and expressed
            but we can do pretty much             exams, lactation consultations,      the seventies, he worked for Grove    that he “has always believed in
            everything doctors do,” Zeller said.  and consultations on other medical   Cranes. When the recession hit        helping people.”
               Indeed, some studies have shown    conditions.                          in the early eighties, he was laid       Total Vac carries a very large
            that nurse practitioners can do         “I want to be able to give my      off from the crane company. In        selection of vacuums from various
            about 80 percent of what doctors      patients more personal care,”        May of 1983, he answered a help       manufactures, including Titan,
            do.                                   expressed Zeller.                    wanted ad. It turned out to be a      Simplicity, Carpet Pros, Hoover,
               Zeller became a nurse in 1983,       Zeller started work on creating    sales position for Kirby Vacuums.     Eureka, Bissell, and Miele. Among
            and when she got a job in a           her own practice last June. One      He described himself as a blue jean,   those brands are more than fifty
            Frederick pediatric practice, she     of the time-consuming tasks was      t-shirt farm boy, who never dreamed   models from which to choose.
            realized that was what she wanted     making sure she was credentialed     of selling vacuums. However, out of      Total Vac repairs and services
            to specialize in. She became a nurse   to work with different insurance    necessity, he gave it a go. He went   vacuums. In doing so, Sam houses
            practitioner in 1994, working first   companies.                           door-to-door selling Kirby Vacuums    an eclectic inventory of repair
            in Frederick and then in Columbia,      Brighter Futures offers walk-in    for five years prior to opening Total   parts for different brands and
            but she always wanted to provide      hours for acutely sick patients, but   Vac. To date, he has a total of thirty-  models. Total Vac doesn’t just sell
            pediatric care closer to her home.    everyone else should call for an     five years in the vacuum business.    and service vacuums, they also sell
            “I’d much rather come here to work,   appointment.                            When Walmart opened, many          carpet extractors, hand vacs, carpet
            where the services are needed, than     Brighter Futures Pediatrics and    businesses closed. Small business     cleaners, pet stain remover, and pet
            travel somewhere else.”               Lactation Services is located at     owners were afraid that they would    hair lifters. Carpet shampoo units
               A big hold up was that Maryland    10200 Coppermine Road, Suite         succumb to the retail giant. With     are available for rental; central
            used to require a nurse practitioner   101, Woodsboro, MD. For more        Walmart and Lowes within walking      vacuum systems are sold, installed,
            to have physician oversight in        information, call 301-304-9390       distance of his shop, you know that   and serviced by Total Vac.
            order to see patients. The state      or visit www.brighter-futures-       there has to be something special        In closing, we asked Sam what
            changed the law in 2015, allowing                      that sets Sam apart from the big      his most memorable encounter was.
                                                                                       superstores. That something is        He couldn’t just pinpoint one single
                                                                                       the personalized experience. Sam      moment. To him, great moments
                                                                                       genuinely cares about his customers.   happen daily. “What makes me happy,
                                                                                       “You’ve just got to talk to people,   what makes me feel good, is helping
                                                                                       like I’m talking to you. The biggest   people. I know I’m achieving my goal
                                                                                       thing is you need to be honest        of taking care of people. That’s what
                                                                                       about things. I never believed in the   makes the memorable experience.
                                                                                       high pressure ‘you gotta sell it to   Any time a customer leaves happy and
                                                                                       sell it’ approach. I was raised that   satisfied, it is a memorable experience
                                                                                       you just don’t cheat people and       for all parties involved.”
                                                                                       take advantage of them. If people        Total Vac is located at 11113
                                                                                       like you and trust you, they will     Buchanan Trail East in Waynesboro.
                                                                                       believe you and you will sell your    Store hours are Mondays through
                                                                                       product,” said Sam. “It’s not just    Fridays, 9:30 a.m.-7:00 p.m., and
                                                                                       about making a buck. I care about     Saturdays, from 9:00 a.m.-2:00 p.m.
                                                                                       my people. That’s just how I run my   You can reach Total Vac at 717-765-
                                                                                       business.”                            4615.

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